FAQS

- Where are you based?

We are based in London, United Kingdom.

      - Where do you ship to?

We ship everywhere! we offer international shipping at a very advantageous price, we want everyone to be able to love our products as much as we do. Check out our Shipping Policy for more information.

      - Can i cancel my order?

Orders can be cancelled within 24 hours once placed, but please not after this timeframe they cannot be cancelled and refunds will not be given in this circumstance.

       - Can i get a refund?   

Due to the nature of products, refunds are not offered nor are returns. Resulting in all sales being final.

       - Are your products vegan?

All of our products are vegan and animal cruelty free!

       - Where can i find listed ingredients? 

You can find all ingredients used, underneath each product and on our special page that lists all ingredients and their long term benefits.

        - Do you offer wholesale prices?

Wholesale prices are currently in the books! We're looking to get into wholesale very soon.

        - Are you looking for PR?

We are always overwhelmed by the love shown by people wanting to love our brand more than us! At the moment we are not actively looking for PR but if this is in your interest please contact us at Naytrual@hotmail.com or on our main social media handle on instagram @Naytrual.

 

Our working hours are 9 - 5, Monday to Friday.  Please feel free to contact us at Naytrual@hotmail.com